Module 4: Training materials (Social sector)

Videos
Help in a crisis

Learn more about different strategies that can improve your listening skills to become a better listener in the following video:

If you do not see the video here, please use another browser or click here: https://www.youtube.com/watch?v=i3ku5nx4tMU.

In Module 3, you will find more information about the communication with victims of domestic violence.

Support services for victims of domestic violence

The following video shows the procedure in women’s shelters in cases of domestic violence:

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If you do not see the video here, please use another browser or click here: https://youtu.be/HVN6RyoaDbc.
Case study
Case study: Supporting a victim of domestic violence

Anna, a 34-year-old woman and mother of two young children, had been experiencing domestic violence from her husband, Sebastian, for the past four years. The abuse had gradually escalated from psychological to physical violence. Her financial dependency on Sebastian, combined with her fear for her children’s safety and the lack of support from her close family, made it extremely difficult for her to leave the abusive situation.

A turning point came when a concerned neighbor, alarmed by the frequent disturbances and visible signs of abuse, helped Anna to contact a local counselling centre. Catherine, a social worker at the local counselling centre, arranged a meeting with Anna. During their conversation, Anna disclosed the extent of the abuse she had suffered from, including physical injuries, threats, and psychological manipulation. Catherine noted Anna’s heightened fear, indicating that she and her children might be in danger.

She assessed Anna’s situation thoroughly and found out that she was unaware of her legal rights and the resources available to her. Catherine prioritised developing a safety plan, which included providing Anna with emergency contact numbers, arranging temporary accommodation for Anna and her children at a local women’s shelter, and informing Anna about her legal options.

Over the following weeks, Catherine provided continuous support to Anna through regular check-ins and coordination with the local women’s shelter. Anna and her children received counselling to help them process their experiences.


Further training materials

Help in a crisis

The job of social professionals includes supporting those affected by listening closely and showing empathy:

Please click on the crosses to get more information.

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Support services for victims of domestic violence

The following graphic shows the specific measures that social professionals can undertake to support victims of domestic violence:

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General and specialised domestic violence counselling centres

General and specialised domestic violence counselling centres can provide advice on domestic violence as well as many other topics:

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Outpatient psychotherapy

Here are some ways how social professionals can help victims of domestic violence in finding a suitable therapy place:

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