The aim of this module is to understand how frontline responders work and why cooperation in multi-professional teams is most successful in tackling domestic violence.
IMPRODOVA: Why is cooperation in cases of domestic violence important?
Scenario: Victim files a complaint without any current incident
The victim comes to a police station and files a complaint without any current incident.
Discuss the following:
What measures are available to you?
The answers to this task can be found in the corresponding sections of this module.
- Clarification and recording of the facts: Who is the perpetrator? How many incidents of domestic violence have there been? Over what period of time? In what intensity? etc.
- Search for possibilities of subsequent preservation of evidence: Were there witnesses? Were there visits to the doctor? Are there confidants? Is there evidence in another form?
- Information about rights and obligations, the course of proceedings
- Risk assessment and, if necessary, initiation of the protective measures that appear necessary (with reference to the offender, for example: Addressing the perpetrator, expulsion, prohibition of approach and contact, detention; with regard to the victim: victim protection talk, if necessary shelter)
- Dissemination of information about support services (NGOs, public sector)
- Mediation into the aid network, e.g. through a proactive approach
Domestic violence has harmful impacts for individuals, families and relationships. It affects health, well-being and education of children witnessing or experiencing abuse. It affects the economy, businesses and employers in the community where victims/survivors or perpetrators work. It increases demands of housing and results in other health and social care needs. All these service providers and agencies are affected and often deal with the same issue in divergent ways, with different interventions and different outcomes.
Working in a multiagency partnership is the most effective way to respond to domestic violence at an operational and strategic level. Initial and ongoing training and organizational support and supervision are essential.
The level of multiple engagement with services or agencies/organisations may be dependent on the circumstances or complexity of each individual case and its surrounding situation and the availability of services in the local area. Different services do not always communicate with each other, resulting in lack of sharing information. Consequently, the victim must provide their information, including details of their abusive experiences repeatedly to different people in different organisations. Recalling experiencing can itself be traumatic for victim-survivors and consequently may deter them from accessing support.
Video: https://www.equalityhumanrights.com/en/adomestic violenceice-and-guidance/domestic-abuse-workplace-policies-and-managing-and-supporting-employees
Challenges Associated with Multi-agency Working
Multi-agency working has its own challenges. Fundamentally, different agencies and service provider have different organisational missions, visions, values, aims and objectives. They have different targets and may also have different rules, regulations and working mechanisms. This makes it difficult for professionals in these agencies to work together at the same pace. There could also be a lack of understanding of the role and responsibilities of staff and the language used by individuals and organisations could be different leading to issues in working together.
A good example to elaborate this is the difference in the language, definitions and labels used to refer to the victim-survivor with various labels in operation including ‘victim’ (criminal justice system), ‘survivor’ (women-centred organisation), ‘patient’ (healthcare services), ‘tenant’ (housing services) and ‘service user’(welfare agencies) and ‘customer’ (adults social care). This highlights the complexities of working in multi-agency contexts. Various agencies use different tools and instruments to asses and report domestic violence risk and data gathered by different agencies is not comparable due to variations in the type of data collected, ways it is recorded, data storage and lack or data portability mechanisms. There may also be differences in understanding of what constitute domestic violence and its impact among different organisations. High staff turnover in organisations is also another barrier and affects communication as it takes time for people to develop trusting relationships.
What Constitutes a Successful Partnership in the Context of Multi-Agency Working?
An understanding of the challenges of multi-agency working can help to identify components of successful multi-agency partnership. The importance of leadership for any group and organisation cannot be underestimated. For an effective multi-agency partnership, it is essential that all partners have a clear and shared vision, clearly articulated and agreed goals, aims and objectives. It is equally important that the staff in all organisations are aware of the vision, mission and goals of the partnership and have had the opportunity to clarify any misconceptions or questions. For any services, including multi-agency partnerships, to work effectively, it is important to understand the needs from the perspective various stakeholders including service users as well as frontline practitioners providing services. Such an understanding may help identify concerns and issues affecting the provision of services and, thereby, help set priorities for the services.
Components of a successful multi-agency partnership
It is essential to use a joined-up approach, where various agencies are working together in order to smartly and effectively provide services. Such an approach may not seem different on the surface, but for victim-survivors and their children it can be beneficial as there will be less duplication of assessment, and provision of services would be integrated and efficient. An understanding and clarity of roles of various professionals working in the multi-agency context is very important. Professionals in different organisations and diverse disciplines bring different but complementary expertise. For example, the expertise, knowledge and skills of a practice nurse will be completely different from those of a social worker. Similarly, a police officer brings a very different set of experience and knowledge, than a domestic abuse counsellor.
Appropriate and timely information sharing is very important. There should be clear mechanisms and protocols for sharing information—between agencies—and these should be promoted and monitored by management and supported by compatible IT (information technology) systems. Effective information sharing relies on open communication and collaboration and facilitate the use of a common language among various professionals. Provision of shared training events for various professionals is also a good strategy to bring people in one place to facilitate the development of a shared language and understanding of information sharing as integral in the response to domestic violence.
Finally, the importance of monitoring, evaluation and auditing cannot be underestimated as it will help in identifying strengths, weaknesses, opportunities and challenges for the multi-agency partnership. Areas of improvements identified through such activities should be considered learning and improvement opportunities in which views of victim-survivors and all other stakeholders should be sought and incorporated.
Principles of Multi-agency Agency Working
To ensure successful partnership, certain principles can be developed and agreed on by different agencies working together. The points listed below can help professionals and organisations to draw and agree on certain principles that all agencies working together should adhere to:
- Understand that without effective prevention and early intervention domestic violence often escalates in severity and, therefore, it is important to make every effort to identify and support adult and child victims earlier.
- Prioritise safety of the victim-survivors and their children when considering interventions and acting immediately on disclosure of risk of harm.
- Data about all incidents of domestic violence should be recorded, analysed and shared with management of agencies working together regularly and appropriately.
- At the initial engagement with the services, informed consent of the victim- survivor should be gained to ensure information between agencies can be shared, when required, without unnecessary delay.
- Work cooperatively to provide a supportive and enabling environment which encourages people to report domestic violence to police and other professionals and agencies.
- Respect confidentiality and privacy wherever possible and understand the risks associated with information sharing in the context of domestic violence.
- Develop and adhere to shared policies and procedures to guide information sharing between different organisations.
- Ensure that victim-survivors are treated with respect and dignity. By listening to them and believing their experiences and assuring them that they are never to blame.
- Empower domestic violence victim-survivors to make well-informed choices and decisions for themselves, wherever possible. Do not make decisions for them without their involvement.
- Ensure that services are sensitive to the diverse need of the victim-survivors considering their age, disability, gender, race or ethnicity, religion or belief, sexual orientation, but recognise that such differences are not used as an excuse for accepting or perpetrating domestic violence or other harmful practices.
- Recognise that victim-survivors and their children are most at risk when attempting to leave an abusive relationship or seeking help.